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      Pre- and post-sale customer service is both expensive and vital. Companies must not only work to obtain a customer's business but they must also work to retain that business. Customer service and customer support are vital to the success of every organization and these articles discuss issues which can and must be addressed to acquire and retain business.

Customer Complaints and Your Web Press Room…Should You Care? [pdf]

SLAs Become Standard Fare as Communications Converges [pdf]

E-Commerce Sets the Stage for Big Changes in Business-to-Business Landscape [pdf]

Web Enhances Sharing of Business Intelligence [pdf]

Web-Based Support…Focus on What You Have, Not What You Want [pdf]




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